Return Policy

Every pair from SoleFamily is chosen with comfort in mind: cushioned midsoles, steady support and a fit that still feels good after a long day on your feet. If a pair doesn't feel right for you, you can send it back within 30 days of delivery.

Return window

• Returns are accepted within 30 days of delivery.
• The countdown starts on the day your order is delivered, not the day it ships.
• Please try shoes on indoors first so the soles stay clean.

Condition of returned shoes

We ask that returned sneakers come back in a resellable condition. That means they should be unworn outdoors, with no scuffs, stains or signs of heavy use, and returned in their original box with any included tags or inserts. Trying a pair on at home to check the cushioning and support is fine. Wearing them outside for a full day is not, because we can't offer that pair to another customer.

How to start a return

• Contact us by WhatsApp or through the contact form and tell us your order number.
• We'll reply with the return instructions and the details you need to send the shoes back.
• Pack the sneakers in their original box and include any tags or inserts.
• Ship the parcel back and keep the tracking receipt until the return is confirmed.

Return shipping is arranged by you unless we've agreed otherwise in writing. Once the shoes arrive, we check their condition and confirm the return with you.

Shipping and delivery

• Shipping takes 7–15 business days.
• Orders ship with a tracking number, so you can follow the parcel on its way to you.
• Free shipping applies to orders over $50.
• Checkout is secure.

If a pair of sneakers arrives with a problem, get in touch by WhatsApp or the contact form and include your order number, so we can sort it out. For any question about a return, sizing or how a shoe is built underfoot, message us before you order and we'll help you pick a pair that suits your day.