Terms of Service
These Terms of Service explain how SoleFamily handles orders, shipping, returns and support for every pair of sneakers we sell. By placing an order you agree to the terms below.
Orders and checkout
All payments are processed through secure checkout. Once your order is confirmed, you will receive an order summary by email. Please check the size, model and delivery address before completing checkout, since these details cannot be changed after the order is placed.
Shipping
- Orders over $50 ship free.
- Orders under $50 are subject to the shipping cost shown at checkout.
- Shipping takes 7-15 business days.
- Every order ships with a tracking number, sent to you once your sneakers leave our warehouse.
Delivery times are estimates and can vary slightly depending on destination. We ship worldwide.
Returns
Returns are accepted within 30 days of delivery. Sneakers should be returned unworn, in their original condition and packaging, so the fit and cushioning can be checked by the next customer. To start a return, contact us by WhatsApp or through the contact form with your order number. Refunds are issued to the original payment method after the returned pair is received and inspected.
Comfort and fit
We describe cushioning, support and how each pair feels over a long day as accurately as we can. Fit is personal, and the feel of a sneaker under foot can differ from one person to another. If a pair does not feel right, the 30-day return window is there for you.
Pricing
Prices are shown at checkout and may change without notice. The price you pay is the one confirmed at the time of your order.
Support
Questions about an order, shipping or a return? Reach us by WhatsApp or through the contact form. We reply as quickly as we can.
Changes to these terms
We may update these terms from time to time. The version published on this page applies to new orders placed after it goes live.